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Client Feedback Questionaire

G & L Consultancy Ltd is a company dedicated to providing the best possible service to all its customers in all areas of work.

To assist us in evaluating our service and to identify any areas of service that may be improved could you please complete the questions below by pressing one of the reply boxes to each statement. Please leave responses blank for services not applicable to you.

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AIR MONITORING
How would you rate:

Booking an air test with the office
Excellent Good Satisfactory Disappointing Poor 

The punctuality of the analyst arriving on site
Excellent Good Satisfactory Disappointing Poor 

The efficiency of the time spent on site by the analyst
Excellent Good Satisfactory Disappointing Poor 

The quality of work carried out by the site analyst
Excellent Good Satisfactory Disappointing Poor 

The knowledge of the analyst regarding the work carried out
Excellent Good Satisfactory Disappointing Poor 

The standard of report supplied
Excellent Good Satisfactory Disappointing Poor 

Any advice given on site
Excellent Good Satisfactory Disappointing Poor 

Issuing of invoices and statements
Excellent Good Satisfactory Disappointing Poor 

BULK SAMPLE ANALYSIS
How would you rate:

Contact/advice from the office regarding sending in samples
Excellent Good Satisfactory Disappointing Poor 

The turnaround time of sample analysis
Excellent Good Satisfactory Disappointing Poor 

Any advice given following sample analysis
Excellent Good Satisfactory Disappointing Poor 

The standard of report supplied
Excellent Good Satisfactory Disappointing Poor 

Issuing of invoices and statements
Excellent Good Satisfactory Disappointing Poor 

SURVEYING
How would you rate:

Your initial contact with G & L Consultancy Ltd
Excellent Good Satisfactory Disappointing Poor 

The survey quote supplied
Excellent Good Satisfactory Disappointing Poor 

The punctuality of the surveyor arriving on site
Excellent Good Satisfactory Disappointing Poor 

The attitude and conduct of the surveyor on site
Excellent Good Satisfactory Disappointing Poor 

The knowledge of the surveyor regarding the survey
Excellent Good Satisfactory Disappointing Poor 

The efficiency of the time spent on site by the surveyor
Excellent Good Satisfactory Disappointing Poor 

The quality of work carried out by the surveyor
Excellent Good Satisfactory Disappointing Poor 

The condition the site was left in following the survey (i.e sampling points)
Excellent Good Satisfactory Disappointing Poor 

The standard of survey report supplied
Excellent Good Satisfactory Disappointing Poor 

Issuing of invoices and statements
Excellent Good Satisfactory Disappointing Poor 

Please add any other brief comments or suggestions as to how we can improve G & L Consultancy Ltd’s standard of service: