Feedback Questionnaire – Reinspections

G&L Consultancy Ltd is a company dedicated to providing the best possible service to all its customers in all areas of work. To assist us in evaluating our service and to identify any areas of service that may be improved could you please complete the questions below by selecting the most appropriate response from the drop-down lists for each statement.

Your Name*
Email*
Tel No*

Company Name (if applicable)

Job Number**

How would you rate the information provided during the initial contact or site visit (if applicable) with G&L Consultancy?*
How would you rate the information provided in the initial quote?*
How would you rate the helpfulness of the person you spoke to at the office (if you phoned to discuss any details)?*

How would you rate the punctuality of the surveyor arriving on site?*
How would you rate the attitude and conduct of the surveyor on site?*
How would you rate the knowledge of the surveyor regarding the survey (if questioned)?*

How would you rate the efficiency of the time spent on site by the surveyor?*
How would you rate the condition your premises was left in following the survey (i.e sampling points left tidy)?*
How would you rate the report being delivered within the agreed timescale?*

HHow would you rate the content and layout of the report?*
How would you rate the organisation of follow up work (if requested)?*
How would you rate the issuing of invoices and statements?*

How would you rate the information provided on the client portal (if accessed)?*
How would you rate the information provided in your management plan (if provided)?*

Please add any other brief comments or suggestions as to how we can improve G&L Consultancy Ltd’s standard of service:

Thank you for your time in completing this questionnaire.

* = required
** = Job Number must be stated for inclusion in Annual Prize Draw (only one entry per job number will be accepted)

X