Feedback Questionnaire – Training

G&L Consultancy Ltd is a company dedicated to providing the best possible service to all its customers in all areas of work. To assist us in evaluating our service and to identify any areas of service that may be improved could you please complete the questions below by selecting the most appropriate response from the drop-down lists for each statement.

Your Name*
Email*
Tel No*

Company Name (if applicable)

Job Number**

How would you rate the helpfulness of the person you spoke to at the office (if you phoned to discuss any details)?:*
How would you rate the response time following the initial email or telephone call to G&L?:*
How would you rate the information provided in the training booking form?:*

How would you rate the feedback you receive from your candidates on the quality of training they receive from G&L?:*
How would you rate the quality of certificates and ID cards issued by G&L following training?:*
How would you rate the time taken to issue training certificates and ID cards following training?:*

How would you rate the issuing of invoices and statements?*
How would you rate the overall communication between yourself and G&L?:*
How would you rate the overall training package / service which G&L provide?:*

G&L Consultancy Ltd are planning to expand the training department into new areas of training (not just asbestos). We would like to hear if there are any additional health and safety related courses that G&L could offer you to assist with your on-going training and staff development:

Please add any other brief comments or suggestions as to how we can improve G&L Consultancy Ltd’s standard of service:

Thank you for your time in completing this questionnaire.

* = required
** = Job Number must be stated for inclusion in Annual Prize Draw (only one entry per job number will be accepted)

X